Effective Date: November 25, 2025
1. Introduction and Acceptance
Welcome to Rehmall ("Company", "we", "us", or "our"). Rehmall is a full-service digital agency platform operating out of Ahmadpur Sial, District Jhang, Punjab, Pakistan. We specialize in providing web development (Next.js, WordPress), e-commerce solutions (WooCommerce), and mobile application development (Flutter for Android & iOS) backed by Supabase infrastructure.
By registering an account, accessing our dashboard, or purchasing any service package from rehmall.com, you ("Client", "User", "you") acknowledge that you have read, understood, and agree to be bound by these Terms of Use ("Terms").
These Terms constitute a legally binding agreement. If you do not agree with these Terms, you are prohibited from using our services.
2. Account Registration and Security
2.1. Account Creation
To access our services, you must create an account. You agree to provide accurate, current, and complete information (Name, Email) during the registration process. You may log in using your email/password or via Google OAuth.
2.2. Account Security
You are responsible for safeguarding your dashboard credentials. Rehmall will not be liable for any loss or damage arising from your failure to protect your account. If you suspect any unauthorized use of your account, you must notify us immediately at support@rehmall.com.
3. Scope of Services
3.1. Deliverables
We will provide the services as described in the specific package you purchased or the custom proposal agreed upon. This includes development, design, and deployment assistance as specified.
3.2. Exclusions (What is NOT included)
Unless explicitly stated in your package, the following are not included in our fees and must be paid by the Client directly to the respective providers:
Domain Names: Purchasing and renewing domain names.
Third-Party APIs: Costs for paid APIs (e.g., Google Maps API, SMS Gateways, OpenAI keys).
App Store Fees: Apple App Store ($99/year) and Google Play Store ($25 one-time) developer account fees.
Hosting Costs: While we deploy your project, monthly hosting bills (e.g., AWS, Supabase Pro, Vercel Pro) are the Client's responsibility after the handover.
3.3. Scope Creep (Additional Work)
Any request for features, pages, or functionality not listed in the original requirement document or package description will be considered "Scope Creep." Rehmall reserves the right to charge an additional fee for such requests. Additional work will only commence after the Client approves the extra cost.
4. Financial Terms (Payment & Taxes)
4.1. The 30-40-30 Payment Model
We operate on a strict milestone-based payment structure:
Milestone 1 (Initiation): 30% of the total project cost must be paid upfront to commence work.
Milestone 2 (Mid-Point): 40% is due when the project reaches 50% completion (as indicated on your dashboard). Work will pause until this payment is cleared.
Milestone 3 (Completion): The final 30% is due upon project completion, before the final delivery of source code and administrative credentials.
4.2. Payment Methods
We accept payments via Payoneer (Credit Card/Bank Transfer) and Direct Wire Transfer. All fees are invoiced manually. Work on a milestone begins only after the invoice is settled.
4.3. Late Payments
If a milestone payment is delayed by more than 7 days, Rehmall reserves the right to pause all work. A reactivation fee of 5% may be applied to resume the project.
5. Refund and Cancellation Policy
We invest time and resources from Day 1. Therefore, our refund policy is strictly tied to the project progress displayed on your Client Dashboard.
5.1. Cancellation Before 30% Progress
If you wish to cancel the project and the progress bar on your dashboard is below 30%:
You may request a partial refund of the initial 30% deposit.
We will deduct a 20% administrative and labor fee from the deposit and refund the balance.
5.2. Cancellation After 30% Progress
If the project progress has exceeded 30%:
NO REFUNDS will be issued for any amount already paid.
If the project is in the second or third phase, the Client is legally bound to clear the pending dues for the work already completed.
5.3. Full Policy
For a detailed breakdown, please refer to our dedicated Refund Policy page.
6. Client Obligations & Project Timeline
6.1. Content Delivery
The Client agrees to provide all necessary text, images, logos, and API credentials required for the project.
6.2. The "7-Day Pause" Rule
If Rehmall requests information or feedback and the Client does not respond within 7 calendar days, the project status will be changed to "PAUSED".
Effect: The project deadline will be extended.
Resumption: To resume a paused project, the Client may need to wait until our team is available again, as resources may have been reallocated to other clients.
7. Intellectual Property Rights
7.1. Ownership During Development
Rehmall retains full legal ownership and copyright of all code, designs, graphics, and data structures created during the development process until the final balance is paid in full.
7.2. Transfer of Ownership
Upon receipt of the 100% payment, Rehmall grants the Client:
Full ownership of the custom source code.
A perpetual, non-exclusive license to use the product.
Note: Rehmall retains the right to reuse generic code snippets or libraries (e.g., authentication modules) for other projects, provided they do not contain the Client’s unique branding or confidential data.
8. Prohibited Industries & Content
Rehmall adheres to strict ethical and legal guidelines. We strictly refuse to design, develop, or host websites/apps related to:
Adult Content: Pornography or sexually explicit material.
Gambling: Betting, casinos, or lottery systems.
Intoxicants: Alcohol, drugs, or tobacco products.
Hate Speech/Anti-State: Content promoting violence, terrorism, or anti-state narratives.
Anti-Islamic Content: Content that disrespects Islamic values.
Violation: If a Client is found to be using our services for these purposes, Rehmall reserves the right to terminate the contract immediately without refund and delete all associated data.
9. Post-Project Support & Warranty
9.1. 30-Day Free Support
We provide a 30-day warranty period commencing from the date of final delivery.
In Scope: Fixing bugs, logic errors, or layout issues that were part of the original requirement.
Out of Scope: Adding new features, changing designs, or fixing issues caused by the Client or 3rd party plugins after delivery.
9.2. Termination of Warranty
The warranty is immediately void if:
The Client or another developer modifies the core source code.
The hosting environment is changed without our consultation.
10. Portfolio & White-Labeling
10.1. Portfolio Rights
By default, we respect your privacy. After project completion, we will request written permission (via email or dashboard) to showcase your project in our portfolio.
10.2. White-Label Guarantee
If you choose to keep the project "White-Label" or "Private," we guarantee that we will not claim credit publicly, share your link, or post screenshots on our social media.
11. Confidentiality
Both parties agree to keep all proprietary information confidential. Rehmall agrees not to disclose the Client’s business ideas, user data, or trade secrets to any third party, except as required by law.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Rehmall shall not be liable for:
Any indirect, incidental, or consequential damages (e.g., loss of profit, data, or business opportunities).
Issues arising from third-party services (e.g., if Supabase goes down or Google changes its API policies).
Cyber-attacks or hacking attempts on the Client’s website after delivery.
13. Force Majeure
Rehmall shall not be liable for any delay or failure to perform obligations due to events beyond our reasonable control, including but not limited to: natural disasters, internet service provider failures (common in Pakistan), prolonged power outages, strikes, or government restrictions.
14. Governing Law & Dispute Resolution
14.1. Jurisdiction
These Terms shall be governed by the laws of the Islamic Republic of Pakistan.
14.2. Dispute Resolution
Any dispute arising out of or in connection with this agreement shall first be attempted to be settled via amicable negotiation. If negotiation fails, the dispute shall be submitted to the exclusive jurisdiction of the courts located in Jhang, Punjab, Pakistan.
15. Contact Information
If you have any questions regarding these Terms, please contact us:
Agency Name: Rehmall
Email: support@rehmall.com
Website: https://rehmall.com